Frequently Asked Questions

We provide services throughout the Algarve region, including Lagos, Portimão, Albufeira, Carvoeiro, Lagoa, and surrounding areas. Based in Lagoa, we're well-positioned to serve the entire western and central Algarve.

We work in English to communicate effectively with international clients. We coordinate with local contractors and service providers on your behalf.

Simply book a free consultation through our website, or contact us via phone or WhatsApp. We'll discuss your needs, provide a detailed proposal, and create a customized plan for your property.

Our Home Setup service includes snagging inspections, key collection, connecting you with trusted service providers for utilities (electricity, water, internet, TV) and furniture suppliers, coordinating delivery schedules, arranging property access for installations, and final property preparation. We handle the coordination from the moment you receive your keys to making your property move-in ready.

Timeline varies based on the scope of work, but typical home setups take 6-12 weeks from key collection to completion. This includes time for snagging fixes, coordinating with service providers for utilities and furniture, delivery, and installation. We'll provide a detailed timeline during your consultation.

Absolutely! We connect you with trusted furniture suppliers and interior designers. You can be as involved as you prefer—some clients work directly with suppliers to select everything, while others prefer referrals and recommendations based on their budget and style. We adapt to your needs and coordinate access for deliveries and installations.

No, that's the whole point! We handle everything on-site so you don't need to be present. We provide regular photo updates and reports, and consult with you on key decisions. Many of our clients never visit during setup—they arrive to a completely ready home.

We follow up persistently with developers to ensure all snags are addressed. We document everything, maintain pressure on developers, and keep you informed throughout. Our local presence and experience help get issues resolved efficiently.

Our Property Management includes property inspections, secure key holding, coordination of all maintenance and repairs, connecting you with service providers (cleaning, pool, garden, pest control), regular availability for communication, and 24/7 emergency response.

We conduct property inspections as needed to ensure everything is in good condition, checking both interior and exterior. For properties with pools or specific concerns, we can arrange more frequent checks. We're available anytime to discuss your property's status.

We're available 24/7 for emergencies such as burst pipes, storm damage, break-ins, or other urgent issues. We respond immediately, coordinate necessary repairs, and keep you informed throughout the resolution.

Of course! Your property is always yours to use whenever you wish. Just let us know when you're arriving, and we'll have everything prepared—fresh cleaning, pool checked, utilities on, and the property warm and welcoming.

You pay for the repairs and services directly with the contractors. We connect you with reliable professionals and coordinate property access for any necessary work. We keep you informed about any maintenance needs so you can arrange services directly.

We're always available via phone, WhatsApp, or email for questions, concerns, or updates about your property. We keep you informed about any important matters and adapt our communication frequency to your preferences.

Pricing varies based on the scope and complexity of services needed. Home Setup depends on property size and requirements. Property Management is typically a monthly fee. Contact us for a detailed, personalized quote based on your specific needs.

Our service fees cover our time, expertise, coordination, and management. Third-party costs (contractors, materials, service providers) are billed separately at actual cost—we don't mark these up. You receive transparent, detailed invoices.

We accept bank transfers and can work with international payment methods. For Home Setup, we typically invoice in stages tied to project milestones. Property Management is usually invoiced monthly.

Never. We believe in complete transparency. Our quote includes everything we'll charge for our services. Any additional costs (contractors, materials, service providers) are arranged directly between you and those providers.

We're experienced working across time zones and primarily use email, WhatsApp, and video calls. We schedule calls at times convenient for you and provide detailed written updates so you're never left wondering what's happening.

Not at all. We work in English and connect you with English-speaking service providers wherever possible. We can also refer you to trusted attorneys and coordinators who can help bridge any language gaps with local contractors, utilities, and authorities.

While we focus on property setup and management, we have trusted referrals for lawyers, accountants, and other professionals who can help with legal, tax, and administrative matters. We're happy to make introductions.

Wonderful! We're happy to arrange property visits, meet with you in person, show you progress, and introduce you to key contractors. Just let us know your plans, and we'll coordinate everything.