“I wish to express my wholehearted recommendation for Natalie O'Kelly and her team, who provided exemplary service during my recent move into a new apartment. From start to finish, under Natalie's oversight and management, the entire process was seamless and stress-free—something I truly valued, especially since I was relocating from the U.S. to my new home in Portugal. Natalie's supervision of various projects, including my home setup and inspection, was exceptional. Her attention to detail, problem-solving skills, and proactive approach ensured that everything was handled smoothly. She and her team took care of every aspect of the move, anticipating challenges before they arose and offering thoughtful solutions that made my transition much easier. What stands out most is how Natalie consistently went above and beyond any similar service I've ever hired. Her commitment to excellence, combined with her ability to manage a wide range of responsibilities, made my experience with her company truly outstanding. I cannot recommend her and her team enough for anyone seeking a top-notch service that delivers results with professionalism and care. In fact, I've already hired her to work on a second condo I've purchased!”

“It is my pleasure to recommend Natalie O'Kelly and her services for home setup service. Having closed on a new condominium unit, needing to inspect the completed property, set up utilities, and manage the installation of furniture while living thousands of miles away is very daunting. Natalie took the worry out of the entire process and handled each phase of the closing and settlement with extreme proficiency and diligence. Her communication from beginning to end was thorough and timely, her expediency in every aspect of the process was remarkable, her attitude was always positive, and her responsiveness to questions and ability to solve problems was beyond value. I can't imagine where I would be without her as my intermediary agent for every step of the process. I would recommend her services without hesitation.”

“I started working together with Natalie O'Kelly at the beginning of this year, 2024, when we occupied our brand new apartment in Lagos at the end of March. Immediately I had a good feeling working with Natalie. She is a professional who understands her business. She listens very well to her clients and can anticipate to their needs. Natalie is easy reachable both for a friendly chat but also in case I have questions, she gives good advice. Every time she organizes the cleaning of our apartment and the laundry of the bed linen in time. She takes care of the good functioning when we are not there. It is always a joy arriving in Lagos in our apartment. I hope I can continue working together with her for a long period of time!”

“I'm delighted to write this review for Natalie. I completed the purchase of my apartment mid-2024. While the purchase lifecycle was relatively smooth, the standout experience was Natalie. Attentive, engaging, customer-focused, and personable, Natalie was the consummate professional who always went above and beyond for me, and everyone of the clients I know who worked with her. This is particularly impressive as she oversaw Home Setup for over 44 apartments. As this was my first overseas property, I needed someone I could trust to coordinate after sales activities, and Natalie was God-sent. She speaks english, is humane, flexible, a great communicator, and is quite knowledgeable about the Algarve and its environs. I'll recommend her in a heartbeat to anyone who needs her services.”

“Natalie has been amazing to work with on our new property, which we purchased remotely. She was able to do a walk through / punch list and followed up on each item for us. I have been really impressed by Natalie’s attention to detail. She has extensive experience managing properties in Lagos and knows just the right person for anything we need, like painting, having art installed, running an hdmi cable through a wall, fixing a tile, replacing an electrical outlet, you name it. Best of all, Natalie is really a pleasure to work with - she is very responsive and communicates very clearly, with a smile. I highly recommend Natalie.”

“We would personally recommend Natalie O'Kelly, who delivered outstanding after-sales service for our new apartment in Portugal. She handled everything—from coordinating tradespeople, builders, deliveries, and cleaners to resolving any issues with the property—always with professionalism and efficiency. She continues to look after everything for us, ensuring our property is always in great hands. We would 100% recommend Natalie to anyone looking for a reliable, trustworthy, and dedicated professional. A very satisfied client.”

“Natalie went above and beyond to ensure our home in Lagos was ready upon our arrival. She took care of everything, from cleaning the place and arranging the furniture to thoughtful details like providing essentials such as water, paper towels, and toilet paper—especially considerate since we arrived late at night. Thanks to Natalie's diligent communication and her proactive approach, our arrival was seamless. She is highly professional, courteous, and incredibly responsive. Her warm personality and positive demeanor truly set her apart. With extensive knowledge and experience, Natalie is exactly the kind of professional you want when moving to a new location, particularly from abroad. She ensures everything is handled efficiently, and by the time you settle into your new home, you'll be grateful you chose her to represent your best interests.”

“We recently purchased our property whilst living abroad, upon notification that the development was nearing completion, and ready for the transfer to take place, we were introduced to Natalie. Having been in the construction industry for 40 years myself, quality, finishes, attention to details being of utmost importance, I travelled to Portugal to conduct the appropriate inspections and defects List. Natalie, in preparation, had conducted her own detailed defects list, logged and photographed each item clearly identifying each activity, her list was comprehensive and even I could not pick up any additional items missed or overlooked. Natalie has been a key element in our process moving forward, provided me with detailed tracker, pre and post closer of each item been rectified, shown the utmost integrity, accountability and dedication, to the task mandated to her. Natalie is hardworking, dependable and willing to go the extra mile to help time and again. She's competent, a problem solver, and an asset to the successful delivery/transfer of our investment.”

“Natalie is a life saver! We bought an apartment remotely and thanks to Natalie, everything has gone smoothly. She’s been with us every step of the way- responding to questions, liaising with builders, receiving deliveries, arranging for handy men, and more. She knows everyone and has contacts and resources for every situation. She is very responsive and proactive, often offering next steps we hadn't even known to do. We were able to meet her in person recently and she is the real deal ;) She is warm, responsible, professional and trustworthy. We are so happy to have Natalie managing our property. I trust her completely and it's truly stress free to know she's there and will handle anything that comes up. Priceless!”

“When we purchased a property in Portugal remotely from the U.S. in Feb 2024, we chose the Home Setup Service to assist us on site. Natalie was our contact and she was an absolute delight to work with, not only during the closing process, but also post-close - preparing the property for our visit, introducing us to its features upon our arrival, and helping us with multiple sets of keys when we decided to sell the property. Over a period of months, Natalie has been not only super responsive and helpful, but also proactive, going above and beyond with sorting bedding, setting up house cleaning, trouble-shooting issues that came up, and even reading the electricity meter for us. I can't imagine what this process would have been like without Natalie.”